RISC SNOW Workflows

This section provides an overview of the various tasks that you can perform in the plugin. You can discover the following devices using the RISC SNOW plugin:

  • Customer Configurations* * indicates that only these workflows are available to the end-user in the left pane.
  • RISC Basic Devices*
  • RISC Cisco CallManagers*
  • RISC Inaccessible Devices*
  • RISC Inaccessible Network Infrastructure*
  • RISC Inaccessible Windows Devices*
  • RISC IP Phones*
  • RISC Linux and Unix Device*
  • RISC Network Infrastructures*
  • RISC Virtual Machines*
  • RISC VMware Hosts*
  • RISC Windows Servers*
  • RISC Windows Workstations*
  • RISC Queues
  • RISC Interfaces
  • RISC IPs
  • RISC Tags*
  • RISC Device and Stacks*
  • RISC Stacks*
  • RISC Locations
  • RISC Storages
  • RISC Windows Server Interfaces
  • RISC Devices Lifecycles
  • RISC Windows Server Disks
  • RISC Network Entities
  • RISC VMware Host Interfaces
  • RISC HBAs
  • RISC SCSILUNs
  • RISC Stack Relationships
  • RISC Device Issues
  • RISC Support*
  • RISC Logsprt Module

Note: * indicates that only these workflows are available to the end-user in the left pane.

To view the SNOW workflows:

  1. Login to the ServiceNow portal.
  2. In the left panel Search box, type RISC.



  3. Click the required link to view more details in the right pane and perform various actions.

Listing Devices

You can view a list of discovered devices available in the RISC Network using the SNOW plugin.

To list the discovered devices:

  1. Login to the ServiceNow portal.
  2. In the left panel Search box, type RISC.



  3. Click RISC Basic Devices to view the basic devices. A list of available basic devices is listed in the right pane. Similarly, you can view other devices as well.
  4. Click the Device ID to view more details of the device.



  5. You can view the Interfaces, IPs, Stacks, Tags, and Location of the device by clicking the respective tabs. The tabs will vary depending on the selected device. For example, for RISC Network, it will additionally list the Network Entity tab and for the RISC Linux and UNIX devices, it lists the Location, Stacks, Tags, Interface and Storage tab.

Adding Tags

Tags allow grouping and organizing of records. You can tag different types of records that are related to the same device. In addition, you can tag devices that you want to work on first. You can add tags, and view your tagged items. You can add tags to the list of discovered devices available in the RISC Network using the SNOW plugin.

To add tags to the discovered devices:

  1. Login to the ServiceNow portal.
  2. In the left panel Search box, type RISC.
  3. To add tags to basic devices, click RISC Basic Devices. A list of available basic devices is listed in the right pane.

    Note: Select the device to which you want to add tagging.



  4. Select the Device ID and click Add RISC Tags.

    Note: Alternatively, you can select a Device ID, right-click the device, and then click Add RISC Tags.



    A list of existing tags displays as follows.



  5. Select the required tag and click Submit Tags.
  6. On successfully adding a tag, a success message displays.

          

          After you add the tag, the tag is added to the devices on RISC Network devices. The same is visible in SNOW after the data is synced as per the defined sync schedule in the Tags tab as follows.

          

          Similarly, you can add tags for other devices as well.

Viewing the Relationship

After you synchronize the data, RISC Platform data is imported into ServiceNow and mapping is done to create database relationship by the plugin. The RISC Platform data and their relationship are available in the ServiceNow CMDB table.

The following section describes an example of how you can list the relationship of devices.

To view the relationship of devices:

  1. Login to the ServiceNow portal.
  2. In the left panel Search box, type RISC.
  3. Click RISC Stacks. A list of available RISC Stacks is listed in the right pane.

    Note: Select the device to view the relationship.



  4. Click the required StackName to view the relationship.



  5. To list the dependency views, click in the Related Items section. Following is a sample dependency view.








  6. To view the dependency in expanded view, right-click the stack and click Expand. Following is a sample screen of the Force view.


    The arrows indicate the direction of data flow.

  7. Scroll down to view the relationship of the selected Stack with other devices. Click the required tab to view the details as follows.

          


CI Relationship


You can view the relationship between the existing data in SNOW and new data from RISC Networks. In addition, you can manually create the relationship.

Viewing Existing CI and RISC CI Relationship

To create a relationship, search for the existing device in order of preferences of:

  • Serial Number
  • IP/MAC Address

If a common device is found then both the device will be matched under the 'Identical' Relation Type as shown in the following figure.

Note: If similar device ID is present in two different devices, then you can view the CI relationship of the two devices under the CI Relation tab.

To view CI relationship:

  1. Login to the ServiceNow portal.
  2. Click on a device.
  3. Select the device and click it to open the details page.
  4. Click the CI Relations tab to view the details. Following is a sample screen.

         


Creating Relationship Manually

If you need to create a relationship between the existing data in SNOW and new data from RISC Networks, you can create a relationship as follows in the Relationship Editor.


  1. In the Filter section, enter the required parameters as required. Following is an example.



  2. Select an item from the Configuration Items section.



  3. Click . The selected item is added to the Relationships table. Following is a sample screen.



  4. Click Save to save the created relationship.