Configuration Items in ServiceNow

The following list details the configuration items created in ServiceNow through the RISC Networks plugin (available through the ServiceNow Store) as well as what data is included with those configuration items.

Included with all devices

RISC Networks Issue Information - Platform checks that were failed by the device

  • Issue name
  • problem ID - Unique identifier of this issue.
  • Affected instance - Represents the specific instance that failed the check (ie for a check on disk utilization, 'C:').
  • Issue description
  • Metric - Represents the value that exceeded the threshold of the check (ie for a memory utilization check, this would indicate percent of memory utilized).
  • Issue detail - May provide additional details (ie for overutilized interface, the metric shows discards, this adds utilization for context).

RISC Networks stack membership

RISC Networks tags applied

RISC Networks location

Licensed - is the device currently licensed in the RISC Networks platform

Device ID - uniquely identifies the device

RISC Network Infrastructure

Basic Information

  • Device type - Switch, router, etc
  • Model
  • Model description
  • Family - model family
  • Feature set
  • Firmware version
  • Software version
  • Serial number
  • Description
  • Vendor
  • IP/MAC Address - This is the IP that the device was discovered on and what we use for performance polling.

Interface Information

  • Name
  • Description
  • Index
  • ID
  • MAC address
  • Operational status
  • Administrative status
  • Speed
  • Type

Device Entity Information - Includes information on each component (chassis, line card, etc)

  • Name
  • Description
  • Firmware version
  • Hardware version
  • Model
  • Serial
  • Software version
  • class

Device Lifecycle Information - May include information on different components

  • model
  • description
  • class
  • serial
  • software version
  • lifecycle status
  • lifecycle dates
  • bulletin url

List of IP addresses


Windows Servers/Workstations

Basic Information

  • Device type - Server or workstation.  Will include 'Virtual' if it was discovered through VMware as well.
  • Hostname
  • IP/MAC Address - This is the IP that the device was discovered on and what we use for performance polling.
  • Asset - If there is a relationship created between the RISC CI and an existing CI, the asset type of the existing CI will be populated here.

VMware Information - Populated only if this device is a VMware guest and VMware credentials were included in discovery

  • ESX Host
  • Power state
  • Tool status
  • UUID

Operating System Details

  • OS
  • Service pack
  • OS version
  • Guest name and Guest OS - Populated only if this device is a VMware guest and VMware credentials were included in discovery.

Hardware Details

  • RAM
  • Serial
  • Model
  • Vendor

CPU Details

  • CPU speed
  • CPU count
  • CPU model
  • CPU reservation - Populated only if this device is a VMware guest and VMware credentials were included in discovery and a CPU reservation has been set.  No value or a value of -1.0 indicates no reservation.

Hardware Lifecycle

  • Model
  • Status
  • lifecycle dates
  • Bulletin URL

OS Lifecycle

  • Status
  • Lifecycle dates
  • Bulletin URL

Interface Information

  • Description
  • Name
  • Manufacturer
  • Type
  • Connection ID
  • Index
  • MAC
  • IP addresses and masks
  • DHCP details
  • DNS Details
  • Default TOS value

Disk Information

  • Name
  • Model
  • ID
  • Interface type
  • Media type
  • Sector/track/cylinder/head counts
  • Partition count
  • SCSI details (port, LU, bus, etc)
  • Status
  • Size

Linux/Unix Servers

Basic Information

  • Host name
  • Device type - Will include 'Virtual' if it was discovered through VMware as well.
  • IP/MAC Address - This is the IP that the device was discovered on and what we use for performance polling.

VMware Information - Populated only if this device is a VMware guest and VMware credentials were included in discovery

  • ESX Host
  • Power state
  • Tool status
  • UUID

Operating System Details

  • OS
  • Distributiuon
  • OS version
  • Guest name and Guest OS - Populated only if this device is a VMware guest and VMware credentials were included in discovery.

Hardware Details

  • RAM
  • Serial
  • Model
  • Vendor

CPU Details

  • CPU speed
  • CPU architecture
  • CPU count
  • CPU model
  • CPU reservation - Populated only if this device is a VMware guest and VMware credentials were included in discovery and a CPU reservation has been set.  No value or a value of -1.0 indicates no reservation.

Hardware Lifecycle

  • Model
  • Status
  • lifecycle dates
  • Bulletin URL

OS Lifecycle

  • Status
  • Lifecycle dates
  • Bulletin URL

Interface Information

  • Description
  • Operational Status
  • Administrative status
  • IP addresses and masks
  • MAC address
  • Type

Storage Information

  • Description (mount point)
  • Size
  • Utilization

VMware Guests

Basic Information

  • Host name
  • ESX Host
  • Device type - Will indicate other collection type if present (ie Virtual-Windows Server).
  • Power state
  • Tools status
  • UUID

Operating System Details

  • OS - Populated if collected via WMI/SSH
  • OS version - Populated if collected via WMI/SSH
  • Guest name and Guest OS

Hardware Details

  • RAM
  • Serial
  • Model
  • Vendor

CPU Details

  • CPU speed
  • CPU architecture - Populated if collected via SSH
  • CPU count
  • CPU model
  • CPU reservation - Populated only if this device is a VMware guest and VMware credentials were included in discovery and a CPU reservation has been set.  No value or a value of -1.0 indicates no reservation.

Interface Information

  • Connected status
  • MAC address
  • additional information if collected via WMI/SSH


VMware Hosts

Basic Information

  • Host name
  • Status
  • RAM
  • Hardware model
  • Vendor
  • ESX version
  • UUID

HBA Information

  • Status
  • PCI address
  • Model
  • HBA key
  • Driver
  • Device name
  • Bus

SCSI LUN Information

  • Level
  • Key
  • Model
  • Vendor
  • Type
  • Queue depth
  • Operational state
  • LUN type
  • Display name
  • Canonical name

Interface Information

  • PCI address
  • MAC address
  • Driver
  • Device
  • Resource pool scheduler allowed
  • Wake on LAN supported
  • VMDirectPath supported
  • Auto negotiate supported
  • Speed


Basic Devices

Basic Information

  • Host name
  • IP address
  • Device type

Inaccessible Network Devices

Basic Information

  • Host name
  • Device type
  • Description - from CDP/LLDP neighbor
  • IP address

Inaccessible Windows Devices

Basic Information

  • IP address

IP Phones

Basic Information

  • Host name
  • IP address